Self Storage Units in Rifle, CO, at 1453 Airport Road

Options are plentiful, Prices are what one would expect for a professional storage facility. But the BEST thing about modSTORAGE Rifle is LESLIE! She is the BES… Read More

Options are plentiful, Prices are what one would expect for a professional storage facility. But the BEST thing about modSTORAGE Rifle is LESLIE! She is the BEST! Helpful, Friendly, Knowledgeable & clearly values her customers. I will go out of my way to patronize businesses that welcome me the way Leslie & Teri do!

Howie B. This is a great place with great peeps! They have U Haul trucks and trailers right here should you need to relocate from another storage somewhere dow… Read More

Howie B. This is a great place with great peeps! They have U Haul trucks and trailers right here should you need to relocate from another storage somewhere down the road and the prices are really great! Plus, they have large units well priced with lights AND electricity at no extra charge! The folks that manage the complex are very nice and will go out of their way to accommodate you! It’s spacious and an easy in and out complex! Should you need to be accommodated within a 100- mile range of Rifle CO…THIS IS THE SPOT!!! Don’t wait!

I’ve always received great customer service here. I’ve rented a moving truck and a storage from them, and they did a great job helping me with both! The fac… Read More

I’ve always received great customer service here. I’ve rented a moving truck and a storage from them, and they did a great job helping me with both! The facilities are well kept and I feel safe storing my property there. Omar B.

RV parking was adequate. No issues getting in and out. On January 1 2024 the rates were increased $10. Too much in my opinion. And then a new fee was added unle… Read More

RV parking was adequate. No issues getting in and out. On January 1 2024 the rates were increased $10. Too much in my opinion. And then a new fee was added unless you provided proof of insurance. And it was not as simple as go to the office and show your insurance. A form was required, and had to be mailed. That tells me that their insurance rates increased, and they wanted the customers to pay for their insurance. My opinion. So I feel that the cost of renting an RV space should have already included everything, and proof of insurance should be shown when the lease is signed. The people were great though.

Where can I contact a good manager for mod storage? When I got the parking lot I’m paying for the lady who was working there was really nice but about 2 month… Read More

Where can I contact a good manager for mod storage? When I got the parking lot I’m paying for the lady who was working there was really nice but about 2 months ago a lady and a sr that they speak Spanish are being so rude to me every time I call to ask something about my account, I called this morning and the sr who get my call was so rude and I think he was in a hurry because the way he was talking to me and he told me calls are being recorded in case I wan to report him so OF COURSE I WANT AND I NEED THE MANAGER TO CHECK THE CALL and get better costumer service.

They did immediately have a storage space. However, they did not abide by the online sales price attached to this review. I asked to get the sales rate and was … Read More

They did immediately have a storage space. However, they did not abide by the online sales price attached to this review. I asked to get the sales rate and was given a number instead to call for the discount. I left voice messages at the number I was given that weren’t returned. When I closed my storage account and mentioned I never got a call back for the discounted price, nothing was done on the management side to get the advertised discount. As well, be aware the locks for units are $15.99. They just hand you a lock without asking if you already have your own or disclosing the price and add it to the list of fees. Note there is a mandatory insurance monthly fee attached, as well. And if you leave before the end of the month they do not prorate for the time you are not using the storage space which is wrong (they can technically rent the unit out the same day and get double the $$$). No communication except for my plea several times to send an email that my account was closed and did not owe anything. I never once got called back at the main storage office for questions I had after leaving voice mails. My email stating that I would not be paying for the next month, a week before payment was due, and would be closing my account was never acknowledged. I got an email stating that I owed over $80 after I stated I would not be renewing for the next month which took 3 business and 2 weekend days to clear up because the regional manager was gone. I recommend Conestoga Storage or Rifle Rocky Mountain Mini Storage — both offered prorated options, communicated, and there were no surprise fees at checkout. Attached is also an image stating the Colorado Consumer Protection Act that protects customers from deceptive advertising tactics. Trying also to understand why a storage business wouldn’t already be insured for unforeseen damages that would protect the custumer as well. Why is the customer insured separately from the business? And if the storage insurance is mandatory then why wouldn’t that fee be already included in the monthly storage fee, thus appearing like a tactic to increase their revenue. With that said regarding renter’s insurance, I’m not entirely sure because I can’t get ahold of anyone to answer questions of any kind. I hope their interests to mandatorly insure is to better the customer, truly, and not their pockets (which appears to be the case if they’re not prorating customer’s money for units they no longer rent). I get it, businesses make mistakes. However, what I experienced was not warranted. Still no word from management. Eager to hear back from them. And if their calls are truly monitored and recorded for quality control, I have bigger grievances then expressed in this review.