Self Storage Units Carthage, TX, at 426 South Shelby Street

I finally found the best storage place around. The rates are reasonable the woman Megan is absolutely a sweetheart. I drive from Arkansas down here and forgot m… Read More

I finally found the best storage place around. The rates are reasonable the woman Megan is absolutely a sweetheart. I drive from Arkansas down here and forgot my key. Even though she was sick she came out to help me. Couldn’t ask for a better place or person. Thank you so very much.

The people are rude and they don’t give you much leeway if you are late paying… Be prepared to have your storage locked by then and then Auctioned out to the … Read More

The people are rude and they don’t give you much leeway if you are late paying… Be prepared to have your storage locked by then and then Auctioned out to the highest bidder….. Smh

Take your business elsewhere. We settled here because it was the only unit we could find available at the time. This turned out to be a huge mistake. Multiple p… Read More

Take your business elsewhere. We settled here because it was the only unit we could find available at the time. This turned out to be a huge mistake. Multiple price increases made the units far from worth what you pay. Units are not defended from weather and outdoor conditions by any means. Tons of evidence of rats, birds, rain, dirt, and insects within the unit. Rats completely ruined our deceased daughter bassinet, one of the only pieces left of her. “Smart Self Storage” is a complete joke and total waste of an additional monthly charge, getting at least one alert everyday of movement in the unit (makes sense with the rats and the birds) turns into a serious boy who cried wolf situation. Overall, don’t expect your possessions to be protected , consistent pricing, or decent customer service when you sign an agreement with this facility.

Hole in roof of their unit. Our stuff is now ruined. Lost our $2300 plush king bed & box springs, every box, suitcases, every item is moldy. A hole in the roof … Read More

Hole in roof of their unit. Our stuff is now ruined. Lost our $2300 plush king bed & box springs, every box, suitcases, every item is moldy. A hole in the roof is through no fault of our own. That’s building maintenance and neglect. You can literally see the sky through the metal. Jacked the rate up neatly double and now everything is a loss. No compensation. No offer. Nothing.

Made reservations for a uHaul truck, arrived at location to pick up key at a lockbox but there was no key. Ruined my whole day of moving and im out on $260 for … Read More

Made reservations for a uHaul truck, arrived at location to pick up key at a lockbox but there was no key. Ruined my whole day of moving and im out on $260 for hired moving services. I WOULD NOT ADVISE ANYONE TO SPEND YOUR MONEY HERE.

Would not recommend this place at all. We have had 3 units with this place since 2017 and since it sold out to a corporation, we have had two rent increase and … Read More

Would not recommend this place at all. We have had 3 units with this place since 2017 and since it sold out to a corporation, we have had two rent increase and now they have changed one of our locks and drafted our account for a new lock, all without notification or authorization to do so. When I called and inquired about the lock change all she could tell me was she was informed by corporate to change locks that all units had to have their locks on them. They only did this to one of our three units. No explanation as to why only one lock and not all three, only she was doing what corporate told her to do. The lady had a horrible attitude and we will be removing our items ASAP before they screw us out of anymore money.