Operating a self-storage facility is a very big task that should be taken very seriously. You can handle your inventory, but there are other things that are not so simple. You have to know how to successfully organize all of your skills in order to keep your self-storage business running. However, it can be difficult for many self-storage property managers and owners to handle this task.
In order to be an effective and productive self-storage property manager or owner, you will need to be able to do the following:
•Be able to answer all calls as soon as the phones start ringing
•Have files and documents on all of your customers, including contracts
•If you make a promise, you should not back away from it
•If you are not sure you have the right answer to a question, do not make up something. You should ask the potential customer if you can find out and get back with them.
There are various things you can do to run a self-storage facility that will attract customers. People who are looking for self-storage facilities will typically call multiple facilities before deciding on the right one. If one of those calls is to your facility, you should be able to turn that potential customer into an actual customer.
You want that customer to walk onto your property to have all of their self-storage needs met. You want to create such a great impression that the person will immediately come to find your location.
However, you have to provide more information and offer more features than the other companies they have called. You have one chance to make a great impression and you do not want to miss out on a great opportunity to improve your self-storage business.
Managing your self-storage property will require you to have the right resources and the right skill set. Not every self-storage property owner feels he or she has the right skills to successfully run the property on their own. This is why many look to third-party self-storage property management companies to help grow their facilities.
Contact us today if you are in search of some additional help when it comes to managing your self-storage property.